Terms and Conditions of sale

This website is operated by Ruislip Appliances, trading as Buyers & Sellers ("we", "us" or "our").Please read these terms and conditions carefully. By submitting an order on this website you are agreeing to the terms that appear below (as amended from time to time). The terms that will govern your purchase will be those in effect at the date of your order.

These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.


All credit card numbers are totally secure and are encrypted in the software when the order is placed using 128bit SSL encryption. We also have "Verified by Visa" and "Master Secure" on our website for additional security. To process your order securely we require you to provide us with a landline telephone number.


All our prices are inclusive of VAT. (Also see "Delivery" below for information about delivery charges.)

Payment Methods

We accept payment by Visa, Mastercard, Switch, Delta, Maestro and Solo. We also accept cheques, direct transfers (BACS and CHAPS payments) or postal orders, however all cheques must receive a bank clearance before the order will be processed. This can add up to 7 days to your delivery date.

We take full payment for the goods when you place your order with Buyers & Sellers.

Order Confirmation

You will receive an email confirmation immediately after you have placed your order to let you know that we have received your order.

Order acceptance

You will then receive a further email from us confirming that your order has been accepted. This email will include your invoice which will be sent to you as an attachment. Please ensure that all your details on the invoice are correct. Any changes need to be notified to us within 24 hours of you receiving your invoice.


Standard delivery£55
American refrigeration, Range Cookers and oversized items£110

Under certain circumstances, special deliveries may have been arranged, and priced, on an individual basis. If these deliveries prove to be failed, the full charge would be levied in order to carry out a re-delivery.

In addition to the above charges, in order to cancel or amend the date of delivery, giving more than 48 hours’ notice, an administrative charge of £15 will be payable.

Delays in Availability of Goods and Delivery Dates

Major domestic appliances are normally delivered directly from the manufacturers and are usually delivered within 14 Days of you placing your order. American refrigeration and range cookers can take up to 3 weeks to be delivered. If a delivery is going to take longer than we would normally expect you will have the right to cancel the order. We will endeavour to deliver goods within these time periods, but goods are subject to availability and delay in the delivery of goods is frequently in the hands of a third party and often outside our control. Any dates we specify for the delivery of goods are approximations only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods. Some orders may be delivered in more than one drop.

All orders taken are processed with our suppliers within 24 hours, and it may take us a few days to get back to you on delays because we are dependent on how quickly the manufacturer advises us of a stock problem. Should you choose to cancel your order; we will refund any money to you for any goods that are out of stock with the supplier within 7 days of taking your payment.


Inspection of goods

We will only deliver goods to the address on the order and goods will not be left without a signature. You are required to make all the necessary arrangements to take delivery of the goods whenever they are tendered for delivery. When your goods arrive, please make sure that they are unpacked and inspected whilst the driver is still present BEFORE signing the delivery note. Claims for goods not checked will not be accepted. This does not affect the guarantee of the product. In the unlikely event of damage occurring during transit, please refuse delivery of the goods and notify us immediately by telephone and in writing via email. Products that are deemed to be faulty cannot be used. If this is the case then an exchange can no longer be made and an engineer will have to call out to repair it. We cannot accept liability for damages or errors if goods have been fitted or if you have had the appliances in your possession for more than 7 days and have failed to notify us in writing if a product has been delivered incomplete.



Please measure access to doorways and stairs to ensure that what you have ordered can be manoeuvred to its destination. The appliance should be able to fit through all doors and access passages, including stairs, without the need to remove, bend or distort any house fixtures or fittings or the appliance itself (i.e. doors, frames etc.). Buyers & Sellers will endeavour to deliver as near as possible to the site as a safe hard road permits. In the event that suitable access is not available, the delivery agent reserves the right to refuse delivery. There may be a further charge for additional man power and each additional floor is subject to a charge. This is provided it doesn’t contravene any Health & Safety regulations. You can of course have your order delivered to the ground floor and arrange for the goods to be taken into your home yourself. We reserve the right to refuse delivery if you have not informed us that delivery should not be made to the ground floor, and we will give you the choice of our leaving the appliances on the ground floor or taking the appliances away and levying a failed delivery charge (see schedule of charges under "Delivery"). In extreme cases, up to 6 people as well as mechanical equipment could be necessary to complete a delivery. Any additional manpower or equipment required for this will be chargeable to the customer. Once again, it is imperative that you note the dimensions of the product and make sure that the item will fit in your home before purchasing.

Cancellation and returns


You may cancel your order at any time before booking delivery and without penalty. A full refund will be made within 7 days of your request to cancel.

You may also cancel your order up to 7 working days after the day of delivery and return it under the Consumer Protection (Distance Selling) Regulations 2000, for an exchange or refund. However the following points must be observed:

Faulty Goods

All goods are sold with full manufacturer warranties. The manufacturer reserves the right to repair the product. You must notify the manufacturer immediately if a product should fail to operate correctly. If it is within 28 days of delivery we will request the manufacturer thereof to send a qualified representative to inspect the item to confirm that the item is faulty or not working to their specification before arranging an exchange of the product. You will need to be available to accept a service call on a week day between the hours of 0800 and 1800. An engineers report is required before a replacement can be considered. This will be at the discretion of the manufacturer.

Please note that once an electrical appliance is installed, the manufacturer would need to send a service engineer to inspect any appliance to ascertain whether or not any fault was due to a product defect or a bad installation. This call is chargeable if the problem has been caused by a bad installation and the engineer finds no mechanical or electrical fault with your product. Remember that you should use a qualified fitter for certain appliances (i.e. gas appliances should only be fitted by someone with the appropriate Gas Safe certification). If a product is returned as faulty, but is not deemed to be faulty by our technicians the product will be returned back to you. This will be done subject to an administration fee of £50 along with the cost of carriage, which can be seen in the schedule we have under "Delivery".

Guarantees and claim forms

All products supplied are covered by the terms and conditions of the manufacturer's guarantee. This is usually for a period of 12 months, but can be for up to 10 years. If a service call is made whilst a product is under guarantee, the full cost of the service call will be charged to your credit card account if our engineers find no mechanical or electrical fault with your product. This does not affect any statutory rights that you may have. In the event of the manufacturer offering an extended warranty, it is the customer’s responsibility to complete the paperwork and to process this directly with the manufacturer. If this is not done by the customer where required, Buyers & Sellers are not in a position to assist the customer with any extended warranty claims.


Refunds will be made to the same credit card that was used for the transaction, within 7 days of notification.


The risk in the goods shall pass to you, the customer, on arrival at the delivery premises. Damage due to difficult site access or unloading shall be at your risk. When difficult access is encountered, the customer will be asked to sign a disclaimer form. Although every care will be taken during the delivery of the appliance(s), neither the delivery drivers nor Buyers & Sellers can take responsibility for damage to persons, property or the appliance(s) during the delivery, once a disclaimer form has been signed. This does not affect your statutory rights.

Installation and connection

None of our prices include installation. However, in some cases, connecting the product to existing pipe work might be included in our price. This will be stated in the product description if applicable. Please note that the service to connect the product to existing pipe work will include no installation or building work. It is the customer’s responsibility to ensure that all fittings and connections are in place, safe and functioning prior to delivery and this may involve arranging for this to be done with a qualified tradesman.


Buyers & Sellers are able to offer a removal of certain old appliances in most post codes for £35 per product. This is provided the products are disconnected and free of excess water and that all fittings have been disconnected prior to our arrival. In the event of the product still being installed, we will be unable to refund the £35 charge, or make an appointment to collect at a later stage. www.recycle-more.co.uk where they can get details of their nearest registered recycling facilities.


Please note that accessories can only be delivered free of charge if they are ordered together with an appliance. Accessories are also all classified as special orders and can therefore not be accepted back from customers once they have been ordered.

Help with Fitting Gas Appliances

If you are buying a gas appliance, you will need a Gas Safe Registered Engineer to fit it for you. This is not a service we can offer, but you can find your nearest Gas Safe registered engineer by clicking on the link Gas Safe Registered Engineer.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect this information to enable us to process your order and offer you the best possible service. Calls may be recorded for quality and training purposes.

All personal information that you provide will be held confidentially within our secure database and will not be passed to third parties unless you give permission to do so or it is necessary to do so in order to provide you with the services you have booked. Where payment is processed via credit card, credit card numbers are not retained on our database.

The type of information we will collect about you includes:

Your name
Telephone number
Email address
The information we hold will be accurate, up to date and can also be verified by emailing us. Should you find any inaccuracies we will delete or correct them as required. We may also use this information to inform you about update you on our product offers if you have agreed to receive if you have opted in. If you do not wish to receive this information from us please send us an email at unsubscribe@ruislipappliances.com

Buyers & Sellers continually evolves its business for the benefit of its customers. In line with this it may be necessary from time to time to amend this Privacy Policy.

Restrictions on use of material

No material from Buyers & Sellers or any website owned, licensed or controlled by Buyers & Sellers may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written consent of Buyers & Sellers. Modification of the materials or use of the materials for any other purpose is a violation of Buyers & Sellers copyright and other rights. In the event that you download software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software are licensed to you by Buyers & Sellers. Buyers & Sellers retains full and complete title to all information contained within this site.


All company names, logos, trademarks, product names or photographs displayed in this website are the property of their respective owners.

Buyers & Sellers reserves the right to amend these terms and conditions without notice.

Complaints, enquiries and company details

Should you have a grievance with Ruislip Appliances please:
email us at sales@buyersandsellers.co.uk
contact us by telephone on 020 7243 5400
write to us at:
Buyers & Sellers
114 - 116 Pembroke Rd, Ruislip Manor, Middlesex, HA4 8NW
Registered in the UK, Company Number: 607584, Registered Office: 112-116 Pembroke Road Ruislip Manor Middx HA4 8NW
Should you feel that we could improve our service at Buyers & Sellers, please do inform us of your comments and recommendations and we will take them into consideration.


It is our intention that all information on this website is as accurate and up to date as possible. However, we cannot guarantee this. We shall have the right to refuse or cancel any orders to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Errors on our website are rare, but mistakes can happen. In the unlikely event of an error in price being made on our website, we will contact you and give you the opportunity to amend or cancel your order. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges). We will not be liable for any injuries or financial loss from accidents related to the order or loss of time and monies resulting from delays, non-deliveries and wrong delivery. Price and availability information are subject to change without notice.

Buyers & Sellers and its employees and agents accept no responsibility whatsoever for any damages caused by any means howsoever to floor coverings, worktops, appliances or any person or property upon the delivery, removal, return, installation of appliances or for any other reason whatsoever. We do not accept responsibility for time or earnings lost or for any other consequential loss.